Unhappy customers

Good customer service has become the key to business success, and a vital way for small companies to stand out against the giants. It wins trust, loyalty and sales.

Fear is a far bigger danger to us than what we are afraid of. Fear can stop us trying. Fear can stop us experiencing. Fear can stop us living.

Read this article — The danger of fear...

The European Commission is launching today the fifth edition of the EU Prize for Women Innovators to award women entrepreneurs who have achieved outstanding innovations and brought them to market.

More and more, people rely on technology to protect them from people they don’t want to speak to. The ways you handle this technology will hugely increase your chances of selling successfully. Here are some top tips:

A thriving Manchester business dedicated to supporting women in architecture in the North West has expanded to cover the Liverpool area. Award-winning architect Catherine Traynor is the latest franchisee to join the team at Pride Road. As Pride Road architect for Liverpool South, Catherine will be working with Merseyside residents in areas such as Mossley Hill, Woolton, Childwall and Aigburth. 

Are you a working woman who feels pressure to find balance? Is fear or uncertainty stopping you from making leaps or moving forward? Society and instinct have made women primary care-takers, however, we cannot constructively and in a healthy manner take care of others if we don’t take care of ourselves first.

Elizabeth is the CEO of a major company, and she is extremely dedicated to her organisation. Outwardly she’s successful, both trusted and respected by colleagues and business partners. However, she finds that she sleeps little at night, doesn’t eat well, and is detached from the world around her.

The old adage “killing two birds with one stone” has taken on a whole new meaning in the modern working world, where we talk on speaker phone, check our emails, drive to work, and inhale a sandwich all at the same time. Somehow, we manage to get it all done (partially), but did we actually pay attention to what was said on the phone or enjoy the taste of the sandwich? Definitely not.

In your life’s journey, are you the passenger, or the pilot? You wake up in the morning, drink coffee, go to work, have lunch, go to the gym, eat dinner, go to sleep, and repeat. But are you truly engaged in these activities? Do you feel wholeness and meaningfulness, as if you are living with intention and purpose?

Read this article — 7 Steps to Mindfulness

The very first thing I ever won in business was some free coaching. I was terrified.  Six sessions to be delivered by A Very Impressive Person, with half a ton of letters after their name, coming into my business and inevitably exposing that any success I had ever had was all an error, or, at best, just outrageous good luck. It was years afterwards that I read about Imposter Syndrome and realised that my shaking terrors had been a...

Read this article — Beating Imposter Syndrome



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